FAQ

Jeni’s provides a wide range of information and services for customers who are interested in its ice cream offerings, catering options, gift selections, and general product details. For those looking to purchase products in person, Jeni’s ice cream pints and sauces can be found in many grocery stores throughout the United States. Customers can easily locate nearby retailers by visiting the Grocery section on the website, which allows users to search for stores in their area. This makes it convenient for customers to enjoy their favorite flavors without relying solely on shipping services.

Shipping costs for online orders vary depending on the destination and the selected delivery date. Prices may change based on when the shipment is scheduled to arrive, and deliveries to locations such as Alaska and Hawaii typically incur higher fees compared to those within the continental United States. Customers are free to order a small or large quantity, starting from as few as five pints to larger orders, while the delivery cost per shipment generally remains the same regardless of the number of items included. During checkout, customers can choose a delivery date that fits their schedule. To preserve product quality, shipments are usually not scheduled for weekend delivery. For important occasions or events, it is recommended to arrange delivery one or two days in advance to avoid any potential delays. The availability of delivery dates may vary depending on factors such as order size, destination, and holidays.

Regarding returns, all purchases are considered final. However, customer satisfaction remains a priority. If a shipment arrives in less than optimal condition, such as not being fully frozen, the company will send a replacement at no additional charge. Customers who experience issues with their orders or have questions are encouraged to contact customer support via email for assistance.

Jeni’s also offers products that cater to a variety of dietary needs and preferences. Many of the ice creams, frozen yogurts, sorbets, and toppings are made without gluten, and a dedicated section on the website highlights these options to help customers make informed choices. In addition, there is a full selection of dairy-free flavors available, allowing those with dietary restrictions or preferences to enjoy the brand’s offerings.

For customers who own a copy of Jeni’s cookbook, there are opportunities to have it signed by Jeni herself. These opportunities are typically available during special occasions such as store openings, live demonstrations, or book tour events, providing a unique chance for fans to engage with the creator behind the brand.

Jeni’s is also recognized for its commitment to responsible business practices. The company holds Certified B Corporation status, a designation awarded by the nonprofit organization B Lab. This certification reflects adherence to rigorous standards of social and environmental performance, accountability, and transparency. Since achieving this status in 2014, Jeni’s has been part of a global network of organizations dedicated to redefining business success by balancing profit with positive contributions to society and the environment. This philosophy influences the company’s approach to sourcing ingredients, managing operations, and maintaining ethical standards, ensuring that its products and practices align with broader sustainability goals.