Privacy Policy

At Jeni’s Splendid Ice Creams, safeguarding the personal information of customers and visitors is treated as a key obligation. This privacy statement outlines the ways in which data may be collected, handled, stored, and protected when individuals engage with the company’s offerings. Its purpose is to ensure clarity and openness, helping users understand what information may be gathered and how it contributes to delivering, maintaining, and improving the overall experience.

The scope of this policy extends to all interactions with the company’s services, whether they occur online or in person. This includes use of the official website, participation in digital communications, engagement through mobile or desktop platforms, enrollment in loyalty programs, or any other feature that directs users to this policy. It also applies to information collected during offline interactions, such as in-store transactions or customer service exchanges. All of these touchpoints are considered part of the broader service environment governed by this policy. However, it does not apply to third-party platforms or websites that may be accessed through links, advertisements, or integrations. Those external entities operate independently and maintain their own privacy practices, which users are encouraged to review separately.

Individuals are advised to read this policy carefully before using any services or sharing personal details. By continuing to access the company’s platforms or participating in its programs, users indicate that they understand and agree to the terms described. If a person does not accept these practices, they should avoid using the services or submitting any personal information. The company may update this policy from time to time in response to operational needs, evolving technologies, or changes in legal requirements. Any revisions will be made available through appropriate channels, and continued use of the services after such updates signifies acceptance of the revised terms.

The services are intended for a general audience and are not designed for children under the age of thirteen. The company does not knowingly gather personal information from individuals in this age group. Children under thirteen should not provide any personal details through the website or related services. If it is discovered that such information has been collected without proper consent, steps will be taken to delete it promptly. Parents or guardians who believe that a child may have submitted personal information are encouraged to reach out so that the issue can be resolved.

When individuals interact with the services, different categories of information may be collected. Some of this data can directly identify a person, including names, contact details, and other information that enables communication. Additional data may relate to a user without identifying them on its own. Technical information associated with online activity may also be gathered, such as details about internet connections, devices used to access the services, and general patterns of usage.

Data may be collected through multiple channels. In many cases, users provide information voluntarily when completing forms, making purchases, registering accounts, or contacting the company. In other cases, information is gathered automatically as part of the interaction with digital platforms. Technologies such as cookies, tracking tools, and similar mechanisms may record browsing behavior, session details, IP addresses, and usage statistics. These tools help enhance functionality, improve performance, and create a more tailored and efficient user experience.